Cancellation and Refund Policy for Business Multimantra
Effective Date: October 7, 2024
At Business Multimantra, we take pride in providing expert consultancy services to businesses and professionals. Due to the nature of consultancy, our services require a significant amount of time, expertise, and resources. Therefore, we have established the following cancellation and refund policy to ensure transparency and clarity for our clients.
1. Consultation Services
We offer personalized consultancy services that begin with an initial consultation. This initial consultation incurs a minimal charge to cover the time and expertise provided by our consultants. Please note that this fee is non-refundable, regardless of the outcome or decision to proceed with additional services.
2. Cancellation Policy
Initial Consultation: Once an appointment for an initial consultation is confirmed, you may cancel or reschedule it up to 24 hours in advance without incurring any additional charges. Cancellations made less than 24 hours before the scheduled consultation will result in the forfeiture of the consultation fee.
Ongoing Consultancy Services: For ongoing or long-term consultancy projects, cancellations must be made in accordance with the terms set out in the individual service agreement. In most cases, once the project has commenced, cancellation may not be possible, or certain charges may apply for work already completed.
3. Refund Policy
Non-Refundable Services: Given the custom nature of consultancy services, and the significant time, effort, and resources involved in delivering them, all payments made to Business Multimantra for consultancy services are non-refundable. This includes payments for both initial consultations and ongoing project work.
Exceptional Circumstances: In cases where there may be unforeseen circumstances, such as a failure on our part to deliver agreed services (outside of uncontrollable events such as natural disasters, technical failures, etc.), we will review refund requests on a case-by-case basis. However, refunds remain at the sole discretion of Business Multimantra.
4. Project-Based Services
For projects that require significant development or strategy work over an extended period:
- Payments will be broken down into phases or milestones, as detailed in the service agreement.
- Each phase or milestone payment is non-refundable once work on that stage has commenced.
5. Dispute Resolution
If you are dissatisfied with any aspect of our services, we encourage you to reach out to us to resolve the issue. We strive to maintain a high level of customer satisfaction and will work with you to address any concerns. However, as mentioned, refunds will not be provided unless exceptional circumstances arise, as evaluated by Business Multimantra.
6. Contact Us
If you have any questions regarding this Cancellation and Refund Policy, or if you need to discuss your specific case, please contact us:
Business Multimantra
Pune, Maharashtra, India
Email: contact@businessmultimantra.com